Privacy Policy

Last Updated: September 17, 2026

This Privacy Policy describes how Wellrox Yoga LLC ("Wellrox," "we," "us," or "our") collects, uses, discloses, and otherwise processes your personal information when you visit this site (the "Site"), purchase our products, contact us, or otherwise use our services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide to Us

When you make a purchase, create or use an account, contact customer service, subscribe to marketing communications, submit a form, or otherwise interact with us, we may collect information such as:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Account information
  • Information you provide in communications with us
  • Marketing preferences

Payment Information

When you make a purchase, payment information is processed by Shopify and/or our third-party payment processors.

Payment information may include your payment card number, billing information, or other payment details. Payment information is handled in accordance with the security requirements and privacy practices of the applicable payment processor.

Wellrox Yoga LLC does not intentionally collect or store complete payment card information except to the extent necessary and permitted through our payment service providers.

Information Collected Automatically

When you visit or use the Site, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone
  • Cookie and similar technology information
  • Pages and products viewed
  • Referring websites
  • Search terms
  • Interactions with the Site
  • Approximate location derived from your IP address

We may collect this information through cookies, pixels, tags, log files, web beacons, analytics tools, and similar technologies.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill purchases
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations, invoices, and transaction information
  • Manage returns, exchanges, and refunds
  • Provide customer service
  • Communicate with you about your orders or account
  • Maintain and improve our Site and Services
  • Personalize your shopping experience
  • Detect, investigate, and prevent fraudulent or unauthorized transactions
  • Protect our customers, Wellrox, and our Services
  • Conduct analytics and understand how customers use our Site
  • Send marketing communications when permitted by applicable law
  • Measure and improve our advertising and marketing
  • Comply with legal, tax, accounting, regulatory, or contractual obligations

We only use personal information for purposes reasonably related to operating and improving our business and providing our Services.

3. MARKETING COMMUNICATIONS

If you sign up to receive emails, text messages, or other marketing communications from us, we may send you information regarding products, promotions, offers, and other Wellrox updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Where applicable, you may also withdraw consent or change your marketing preferences by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notices, account notices, or responses to customer-service inquiries.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties that assist us in operating our business and providing the Services.

These may include:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Warehousing and logistics providers
  • Customer-service providers
  • Email and communications providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud-prevention and security providers
  • Technology and hosting providers
  • Professional advisers such as accountants, attorneys, and consultants

These service providers may process personal information as necessary to provide their services to us.

We may also disclose information:

  • When required by law, regulation, subpoena, court order, or other lawful process
  • To protect our rights, customers, property, or Services
  • To investigate suspected fraud, security incidents, or violations of our policies
  • In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction

5. SHOPIFY

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce infrastructure that enables us to operate our Site, process transactions, manage orders, and provide our Services.

Information you submit through our Site may be processed by Shopify in accordance with Shopify's privacy practices.

You can learn more about how Shopify processes personal information at:

https://www.shopify.com/legal/privacy

6. ADVERTISING, ANALYTICS, AND THIRD-PARTY SERVICES

We may use third-party analytics and advertising services, including services provided by companies such as Google and Meta, to understand how visitors interact with our Site, measure advertising performance, and provide more relevant advertising.

These providers may collect information about your use of our Site through cookies, pixels, and similar technologies.

Depending on your location and applicable law, certain disclosures of personal information for cross-context behavioral advertising or targeted advertising may legally be considered a "sale," "sharing," or use for "targeted advertising."

We do not sell customer contact information, such as customer email addresses or telephone numbers, to third parties for their independent direct marketing purposes.

Where required by law, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising, sale, or sharing.

You may exercise available privacy choices through any cookie banner, privacy preference tool, or "Your Privacy Choices" link made available on our Site, or by contacting us using the information below.

7. COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, we use cookies and similar technologies on our Site.

Cookies may be used to:

  • Operate essential Site functionality
  • Maintain your shopping cart
  • Remember preferences
  • Enable checkout and account functionality
  • Keep the Site secure
  • Understand Site traffic and performance
  • Analyze how customers interact with the Site
  • Measure marketing and advertising
  • Personalize content or advertising where permitted

Shopify also uses cookies and similar technologies to provide and improve its services.

For information about cookies used by Shopify, visit:

https://www.shopify.com/legal/cookies

Most web browsers accept cookies automatically. You may be able to remove or reject cookies through your browser settings.

Disabling certain cookies may cause portions of our Site or Services to function incorrectly.

Where required by law, we provide additional controls allowing you to manage non-essential cookies.

8. CONSENT AND YOUR CHOICES

When you provide information necessary to place an order, process a payment, arrange delivery, request customer support, process a return, or otherwise request a Service, we use that information to provide the requested Service.

Where consent is required by applicable law for another purpose, such as certain marketing or advertising activities, we will obtain consent as required.

You may withdraw consent where processing is based on consent, subject to applicable legal limitations.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide the Services
  • Maintain business and transaction records
  • Fulfill orders
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Meet tax, accounting, regulatory, and legal obligations

The length of time we retain information depends on the type of information, why we collected it, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with our data-retention practices.

10. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our Site and checkout process use secure technologies, including encrypted HTTPS connections.

Payment information is processed through payment providers that maintain applicable payment-card security standards.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

11. INTERNATIONAL DATA TRANSFERS

Wellrox Yoga LLC, Shopify, and our service providers may process or store personal information in countries other than the country where you live.

As a result, personal information may be transferred to jurisdictions that have different data-protection laws.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

12. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you
  • Request information regarding how we collect, use, or disclose personal information
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request a portable copy of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing
  • Opt out of certain targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Appeal certain decisions regarding a privacy request
  • Not receive unlawful discriminatory treatment for exercising privacy rights

These rights vary depending on your jurisdiction and may be subject to exceptions.

To exercise a privacy right, contact us using the information in the Contact Us section below.

We may need to verify your identity before fulfilling a request.

Where permitted by applicable law, you may also authorize an agent to make a request on your behalf. We may require verification of the agent's authority.

13. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND

If applicable data-protection laws in the European Economic Area, United Kingdom, or Switzerland apply to our processing of your personal information, our legal bases for processing may include:

  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests, provided those interests are not overridden by your rights
  • Your consent, where required
  • Protection of vital interests
  • Other lawful bases permitted by applicable law

You may have rights to access, correct, erase, restrict, or obtain a copy of your personal information and to object to certain processing.

You may also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction.

14. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these rights may include access, correction, deletion, portability, and the ability to opt out of certain sales, sharing, profiling, or targeted advertising.

Certain advertising-related disclosures involving cookies or similar technologies may qualify as "sale," "sharing," or "targeted advertising" under some state privacy laws even when no money is exchanged for the information.

Where required, we provide mechanisms to exercise those choices.

15. CHILDREN'S PRIVACY

Our Site and Services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

16. THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to websites or services operated by third parties.

If you follow a third-party link, the privacy practices of that third party will apply. We are not responsible for the privacy, security, or content practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. BUSINESS TRANSFERS

If Wellrox Yoga LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction, personal information may be disclosed or transferred as part of that transaction.

Any successor entity may continue to process personal information as described in this Privacy Policy, unless otherwise required by law.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, Services, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.

If required by applicable law, we will provide additional notice regarding material changes.

19. CONTACT US

If you have questions about this Privacy Policy, would like additional information about our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Wellrox Yoga LLC
1614 Ave M
Brooklyn, NY 11230
United States

Email:info@wellrox.com

You may also contact us through the contact methods made available on this site.

If applicable law gives you the right to lodge a complaint with a data-protection authority, you may also contact the appropriate authority in your jurisdiction.

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Return Policy

We offer free returns on all U.S. orders within 60 days of purchase.

If more than 60 days have passed since your purchase, we are unable to offer a refund. However, eligible returns may still be accepted for store credit for up to 90 days from the date of purchase.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

How to Start a Return

To request a return, contact us at info@wellrox.com.

Please include:

If your return is approved, we will email you a prepaid return shipping label. Items sent back to us without first requesting and receiving return authorization will not be accepted.

Once a return label has been issued, your return must be shipped within 30 days. Returns not shipped within this period may be canceled.

Original shipping fees, if any, are non-refundable. Approved refunds will be issued for the purchase price of the returned item(s).

If you have any questions about a return, you can always contact us at info@wellrox.com.

Please note: For an exchange, please reach out to info@wellness.com as soon as possible. Waiting for your return and refund to be processed does not guarantee that your preferred replacement item will still be in stock.